ShopDoc Digital Platform Data Privacy Policy

1. Introduction

MobeedCare Pvt Ltd ("MobeedCare," "we," "us," or "our") operates the ShopDoc digital platform, including the ShopDoc website, ShopDoc mobile app for patients and practitioners, and all other communication and service channels. At MobeedCare, we prioritize the protection of patient data and are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our digital platform. By accessing or using our platform, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Patient Data: We collect personal and health-related information from patients when they register an account, use our services, or communicate with us. This may include your name, contact information, email address, date of birth, gender, medical history, treatment records, prescriptions, and other health data necessary for providing personalized care.

b. Device Information: We automatically collect certain information about your device when you access our platform, including your IP address, device type, operating system, and browser information.

c. Cookies and Similar Technologies:We may use cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and personalize content. You can manage your cookie preferences through your browser settings.

3. How We Use Patient Information

a. Providing Healthcare Services: We use patient information to provide and improve our healthcare services, facilitate appointments, deliver personalized care, and respond to patient inquiries.

b. Communication:We may use patient contact information to send service-related notifications, updates, appointment reminders, and other communications related to their healthcare.

c. Analytics:We may use collected patient data for analytical purposes to understand usage trends, improve our platform, and develop new features to enhance patient care.

4. How We Protect Patient Information

We implement robust technical and organizational measures to protect patient data against unauthorized access, alteration, disclosure, or destruction. Our security measures comply with industry standards and applicable regulations to ensure patient privacy and confidentiality.

5. How We Share Patient Information

a. Service Providers: We may share patient information with trusted third-party service providers who assist us in providing and maintaining our platform, including hosting, analytics, and telemedicine services.

b. Healthcare Providers:With patient consent, we may share relevant health information with healthcare professionals and entities involved in their care to ensure continuity of treatment and personalized healthcare services.

c. Legal Requirements: We may disclose patient information when required by law or in response to valid legal requests, such as court orders, subpoenas, or regulatory requirements.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at hello@shopdoc.in.

7. Jurisdiction

This Privacy Policy shall be governed by the laws of India, and any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Kerala.

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